Call Centre Agent – Cyprus

As a Call Centre Agent, you’ll be responsible for building relationships with direct customers, whilst taking ownership of sales and resolving customer enquiries. A confident telephone manner and a resourceful approach is essential to succeed in this fast-paced, customer focused role.

Job title: Call Centre Agent
Reports to: Call Centre Manager
Type of role: Permanent
Location: Cyprus, Larnaca office

Salary: Depending on experience

Accountabilities:

  • Maximise trade and direct sales, providing a high quality customer service
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Ensure the highest level of customer service, exceed expectations and go the extra mile wherever possible
  • Achieving and exceeding company, team and individual objectives relating to sales targets, productivity, product knowledge and attendance/punctuality
  • Contribute to the overall team productivity and sales development
  • Take full ownership of all customer queries through effective liaison with relevant areas of the business.
  • Maintain accurate information on the company’s products, commercial campaigns and ancillary services
  • Handle emergency situations related to the customers, providing maximum support and commitment to the customer.
  • Build strong relationships with customers to ensure customer satisfaction and repeat business
  • Managing post travel feedback and customer service by dealing with any complaints in a calm and diplomatic and timely manner
  • Effectively and efficiently handle any administrational and operational queries
  • Demonstrate excellent product and competitor knowledge by keeping up to date with information available
  • Attend Product events to support product knowledge
  • Adhere to the company’s policies and procedures, assuring attention to detail at all times
  • Work to company agreed SLA’s, taking ownership of own performance levels
  • Assist with other areas of the business as required


Experience:

  • A minimum of two years recent sales and customer service across telephone, chat and e-mail
  • Outstanding customer service skills with previous experience delivering excellent service within a customer facing role, ideally within the travel industry
  • Excel at sales and customer service whether business to business or direct to consumer. 
  • Customer focused and able to work with autonomy
  • Good computer skills and level of numeracy
  • Ability to work under pressure and meet targets

 

Skills and knowledge:

  • Excellent knowledge of English language, preferably native speaker
  • Other languages would be useful
  • Excellent phone and verbal communication skills, along with active listening
  • A keen interest and enthusiasm for Travel and Cyprus, providing a quality service to our customers.
  • Very good orientation in the geography of Cyprus
  • Strong administration, organisational, time-management skills
  • Excellent interpersonal skills and ability to communicate effectively with internal and external customers
  • Able to work as part of a team and with other teams under pressure in a busy environment
  • Self-motivated individual, highly disciplined work ethic, open-minded, adaptable to different situations
  • Strong ethical standards & values with a drive to always do the right thing
  • Self-confident to translate a “can do” mentality to others
  • Willingness to learn new technology, software and applications


Other information:

Candidate must be eligible to work in Cyprus

Date posted: First published 23/12/2020 – updated 09/03/2021

To apply, simply email your CV and covering letter to: careers@bibliotravel.co.uk 

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on whatsapp
WhatsApp
Share on email
Email