As Reservation Agent, you’ll be responsible for building relationships with our suppliers (hotels, airline, ground handler) to ensure we fulfil the Biblio Travel Holiday experience, taking ownership of the reservation. A confident computer literacy and accuracy are essential to succeed in this role.
Job title: Reservation Agent
Reports to: Reservation Manager
Type of role: Permanent
Location: Cyprus, Larnaca office
Salary: Depending on experience
Accountabilities:
- Manage the online reservation system to drive the day-to-day reservation operations
- Take full ownership to ensure bookings that are made are fully realised and booked with our supply chain
- Coordinate hotels to promptly use Biblio system tools to load the hotel information, descriptions, photos etc.
- Support Customer Care team and representatives to handle daily issues related to the supply chain (Hotels, Flights, Transfers)
- Effectively and efficiently handle any administrational or operational queries with the suppliers
- Escalate any operational issues and process improvements to the management team
- Achieving and exceeding company, team and individual objectives relating to room nights delivery, productivity, and attendance/punctuality
- Contribute to the overall team productivity
- Demonstrate excellent product and competitor knowledge by keeping up to date with information available
- Attend Product events to support product knowledge
- Adhere to the company’s policies and procedures, assuring attention to detail at all times
- Work to company agreed SLA’s, taking ownership of own performance levels
- Assist with other areas of the business as required
Experience:
- A minimum of one-year experience in travel reservations, ideally in Cyprus
- Strong computer skills and good level of numeracy
- Ability to work with autonomy
- Good customer service skills, verbal and written
- Excellent phone and verbal communication skills along with active listening
- Ability to work under pressure and meet targets
- Ability to multi-task and manage time effectively
Skills and knowledge:
- Excellent knowledge of English language spoken and written
- Knowledge of other languages would be an advantage
- Strong administration and organisational skills
- Excellent interpersonal skills and ability to communicate effectively with all internal and external customers
- Able to work as part of a team and with other teams
- Able to perform under pressure in a busy fast paced environment
- Strong ethical standards & values with a drive to always do the right thing
- Proven experience with technology software and applications
Other information:
Candidates must be eligible to work in Cyprus
Date posted: First published 23/12/2020 – updated 09/03/2021
To apply, simply email your CV and covering letter to: careers@bibliotravel.co.uk
