Reservations Agent – Cyprus

As Reservation Agent, you’ll be responsible for building relationships with our suppliers (hotels, airline, ground handler) to ensure we fulfil the Biblio Travel Holiday experience, taking ownership of the reservation. A confident computer literacy and accuracy are essential to succeed in this role.

Job title: Reservation Agent
Reports to: Reservation Manager
Type of role: Permanent
Location: Cyprus, Larnaca office

Salary: Depending on experience

Accountabilities:

  • Manage the online reservation system to drive the day-to-day reservation operations
  • Take full ownership to ensure bookings that are made are fully realised and booked with our supply chain
  • Coordinate hotels to promptly use Biblio system tools to load the hotel information, descriptions, photos etc.
  • Support Customer Care team and representatives to handle daily issues related to the supply chain (Hotels, Flights, Transfers)
  • Effectively and efficiently handle any administrational or operational queries with the suppliers
  • Escalate any operational issues and process improvements to the management team
  • Achieving and exceeding company, team and individual objectives relating to room nights delivery, productivity, and attendance/punctuality
  • Contribute to the overall team productivity
  • Demonstrate excellent product and competitor knowledge by keeping up to date with information available
  • Attend Product events to support product knowledge
  • Adhere to the company’s policies and procedures, assuring attention to detail at all times
  • Work to company agreed SLA’s, taking ownership of own performance levels
  • Assist with other areas of the business as required


Experience:

  • A minimum of one-year experience in travel reservations, ideally in Cyprus
  • Strong computer skills and good level of numeracy
  • Ability to work with autonomy
  • Good customer service skills, verbal and written
  • Excellent phone and verbal communication skills along with active listening
  • Ability to work under pressure and meet targets
  • Ability to multi-task and manage time effectively


Skills and knowledge:

  • Excellent knowledge of English language spoken and written
  • Knowledge of other languages would be an advantage
  • Strong administration and organisational skills
  • Excellent interpersonal skills and ability to communicate effectively with all internal and external customers
  • Able to work as part of a team and with other teams
  • Able to perform under pressure in a busy fast paced environment
  • Strong ethical standards & values with a drive to always do the right thing
  • Proven experience with technology software and applications


Other information:

Candidates must be eligible to work in Cyprus

Date posted: First published 23/12/2020 – updated 09/03/2021

To apply, simply email your CV and covering letter to: careers@bibliotravel.co.uk

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